Property Management Blog

The VPI: Property Management’s Vendor Scoring System Explained

The methodology behind the rankings.

The Vendor Performance Index (VPI) is a proprietary scoring system for evaluating property management software and service vendors, utilizing a weighted index of six survey variables. It addresses bias through a dual-weighting system for reviews, ensures recency with a freshness decay model, and applies Bayesian smoothing to maintain statistical fairness. Additionally, it tracks vendor momentum to identify trends in user sentiment, aiming for transparency in rankings without the influence of biased reviews.

Partnering with Property Management University to Create Asset Managers Out Of Property Managers

Why we teamed up with Jason Wolf and PM University to build the first verified education credential in residential property management — and what it means for the industry.

A partnership between Property Management University and PropertyManagement.com has led to the creation of the Asset Manager Certification, aimed at enhancing the credibility of property managers by equipping them with strategic skills. The certification includes four on-demand courses focused on aligning owner and operator perspectives, effective metrics, essential financial concepts, and the impact of everyday decisions on asset value. This initiative addresses the industry's credibility issues and aims to differentiate capable property managers from those who merely handle day-to-day operations, ultimately enhancing owner investment protection and growth.

TrueMatch Algorithm Explained: How We Rate Property Managers (And Who Keeps Us Accountable)

Issue 032 - PropertyManagement.com Weekly Newsletter

TrueMatch scores property managers based on performance, cost, trust, and experience. The Accountability Committee ensures transparency and fairness in ratings, while the Vendor Performance Index (VPI) will evaluate software vendors in the property management industry. The author emphasizes the importance of clear pricing and trustworthiness for property managers, and invites industry professionals to participate in surveys for better data collection.

How to Set Up Google Calendar Appointment Scheduling for Property Management

Make it easy for property owners to book sales calls with your team using Google Workspace's free appointment scheduling feature

Google Calendar's appointment scheduling feature allows property managers to streamline booking sales calls and consultations. It integrates easily with Google Workspace, eliminating the need for additional tools like Calendly for most needs. Key steps include creating a booking page, customizing appointment details, and sharing the link. Best practices suggest blocking time for admin tasks and tracking booking types that convert to contracts. This tool enhances efficiency and can lead to increased property management opportunities without requiring extra subscriptions.

Why We're Launching the TrueMatch™ Accountability Committee

How independent oversight keeps property management rankings fair, transparent, and accountable

The TrueMatch™ Accountability Committee is being launched to ensure transparency and fairness in property management rankings. This committee will consist of operators, investors, and advocates who will review scoring methodologies, provide feedback, and hold the system accountable. Nominations for committee members are open until February 15, 2026, aiming to create a transparent scoring system that rewards property management companies for their performance and operational excellence.

Email Templates for Owner Survey Responses

Ready-to-Use Email Templates and Scripts to Boost Survey Response Rates

This guide offers ready-to-use email templates for property managers to enhance owner survey response rates. It includes templates for invitations, reminders, and follow-ups, along with subject lines designed to increase open rates. Strategies for team engagement, incentive messaging, and tips for capturing feedback during key transition points are also provided, emphasizing the importance of owner feedback for service improvement.

Why Transparent Pricing Is Your Property Management Company's Secret Weapon

Transparent pricing is crucial for property management companies to attract qualified leads, as 80% of property owners research fees online before contacting. Hiding prices can deter potential clients and attract price-sensitive inquiries. By clearly displaying management, leasing, and renewal fees, companies can filter for high-intent prospects and improve their visibility and trustworthiness. Implementing a transparent pricing page can significantly enhance lead quality and conversion rates, positioning companies as confident market leaders.

The Maintenance Death Zone: Why Silence in Property Management Costs You Clients

Issue 031 - PropertyManagement.com Weekly Newsletter

Silence in maintenance communication leads to client dissatisfaction and perceptions of overcharging. Top-performing property managers respond within 24 hours, while below-average performers lag significantly. Poor communication not only affects maintenance perceptions but also erodes trust in other management tasks, such as tenant screening. To improve, property managers should enhance their maintenance response systems and actively engage with clients to prevent churn.

How To Create A Google Review Link For Your Property Management Business

Creating a direct Google review link simplifies the process for clients to leave reviews, significantly increasing the likelihood of receiving feedback. The process involves finding your unique Place ID and constructing a URL. Best practices for encouraging reviews include timing requests appropriately, personalizing messages, maintaining consistency, responding to all reviews, and training your team. Avoid incentivizing reviews to comply with Google's policies.

The DNA of a Top 1% Property Manager: 3 Metrics That Matter

Issue 030 - PropertyManagement.com Weekly Newsletter

Top property managers excel by focusing on three key metrics: maintaining a 24-hour communication response time, ensuring radical financial transparency in accounting, and establishing trust through fair maintenance practices. These managers leverage client feedback to improve services and are encouraged to participate in a survey to help build a Vendor Performance Index that links software tools to successful outcomes. Emphasizing data-driven actions over resolutions can significantly enhance client retention and satisfaction.

Stop Losing Deals to the '2-Day Vacancy' Lie

Issue 029 - PropertyManagement.com Weekly Newsletter

Property managers face challenges from competitors making unrealistic claims, such as the "2-day vacancy" promise. To combat this, Verified Performance Certifications will be introduced, allowing property managers to prove their actual performance metrics. This initiative aims to enhance industry transparency, enabling managers to differentiate themselves and attract clients who value operational excellence. The rollout will provide a structured way to verify data, helping to establish credibility and counter false claims in the market.

The Cignetti Blueprint: Property Management Success in 2026

Issue 028 - PropertyManagement.com Weekly Newsletter

Success in property management for 2026 requires mastering leasing and maintenance, focusing on turnover velocity, and improving communication. Avoid relying on market conditions; instead, proactively build outreach strategies and change the industry's perception from utility to wealth management. Embrace fundamental practices, reject the search for quick fixes, and elevate standards to ensure growth and retention in the coming year.